FAQ (Frequently Asked Questions)
- How long are shipping times?
Your products will ship within two to five days of your order, and then take up from two to four weeks to reach your doorstep.
- What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back. Then, if possible, you can donate your product to a local charity or recycle it.
- Can I cancel my order?
Cancellations are possible ONLY if you do not receive your package within the time-frame specified for each individual product.
- What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, we will process a refund. You won’t be asked to ship the product back to us.
- Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.